Legal notice under the Act on Specified Commercial Transactions (特定商取引法)
Statutory disclosure for guided-trip bookings and payments made through this site.
Seller
- YUKIKAZE, K.K.（株式会社雪風）
Representative
- 代表取締役 伊集院 良寛
Address and telephone number
- Our address and telephone number will be provided without delay by electronic record (email) on request.
- Request by email
Email
- [email protected]
Price (tax included)
- The trip price shown on each trip page (Japanese yen, consumption tax included). Add-ons are priced as shown on the trip page. The amount our server calculates and fixes from your request is shown on the confirmation screen after the guide accepts.
Costs other than the price
- Travel to the meeting point, accommodation, rental gear and anything else listed under "Not included" on the trip page are your own cost, as is your internet connection.
When and how you pay
- Credit or debit card, on Stripe's hosted payment page.
- When the guide accepts, you pay part of the trip price as a deposit (25% as standard; the share the guide set). The balance is charged automatically, once, in Japanese yen, to the card you paid the deposit with, 14 days before the trip starts. If that charge fails we tell you by email and send a payment link that stays valid until the trip starts.
- A booking starting less than 16 days away, or a trip for which the guide set no deposit, is paid in full when the guide accepts (no card is stored).
When the service is provided
- On the trip date agreed in your booking (for multi-day trips, that period), provided by the guide from the meeting point. The date is shown on the confirmation screen and on your booking page.
Withdrawal and cancellation
- If you cancel for your own reasons, we refund the following share of the trip price:
- Within 48 hours of paying — full refund, with nothing deducted
- 30 days or more before the start — 100% of the trip price, less the payment cost we cannot recover
- Less than 30 days and at least 8 days before the start — 75% of the trip price, less the payment cost we cannot recover
- Less than 8 days and at least 48 hours before the start — 50% of the trip price, less the payment cost we cannot recover
- Less than 48 hours before the start, including no-show — no refund
- "The payment cost we cannot recover" is what our card processor has already charged us on the amount being returned and does not give back when we refund you. It is normally about 3.6% of the refunded amount and can be higher for cards issued outside Japan. We deduct only what was actually charged, never more.
- How to cancel: at any time from the booking page linked in your acceptance email ("View or cancel your booking"). Choose a reason on the confirmation screen and confirm; the cancellation takes effect then, and the refund is set by the terms at that moment. If you cannot open the booking page, email the address above with your booking number.
If the guide cancels for snow, weather or the official avalanche bulletin: full refund or free reschedule.
Whether a trip is called off is the guide's call. If you cancel because you are worried about the snow or weather, the guest-cancellation terms apply. If your guide calls the trip off for snow, weather or the official avalanche bulletin, you are refunded in full at any time, with nothing deducted.
How and when refunds are made
- Refunds go back to the card you paid with. We start the refund as soon as the cancellation is confirmed; your card issuer may take several days to a few weeks to show it.
Card details
- Card details are entered on Stripe's hosted payment page. SnowWind never receives or stores the card number, expiry or security code.